Privacy policy

Bespoke Insurance Group Pty Ltd ("we", "us") is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we manage personal information, including information you give us through this website.

What we collect

We collect the information needed to arrange and manage insurance and claims for you. That can include names and contact details, business details, information about the risks to be insured, insurance and claims history, and documents you choose to upload. Some information, such as health information relevant to some covers or claims, is sensitive information, and we collect it only with your consent or where the law allows.

How we collect it

Mostly directly from you: by phone, email, in meetings and through forms on this website. Sometimes from others with your authority, such as insurers, other brokers, loss adjusters and your representatives.

Why we collect it

• To respond to your enquiry and give you general information or advice
• To obtain quotes and arrange, renew and administer insurance
• To help you make and manage claims
• To meet our legal and regulatory obligations
• With your separate consent, to send you information about our services

Who we disclose it to

Insurers and underwriting agencies, our licensee Australian Broker Network Pty Ltd, premium funders, claims managers and loss adjusters, other professionals acting for you, and service providers who support our business, such as IT, hosting and email providers. Some of these providers store data outside Australia, including in the United States. We take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.

This website

Forms on this website send your information securely to our team. We collect only the information each form needs. Documents you upload are attached to your enquiry and are not published or stored on this website. The website does not use advertising or cross-site tracking cookies. If we introduce analytics, we will update this policy first.

If you choose to save a form on your device

Some forms let you save your progress on your own device. That information is stored only in your browser, never sent to us until you submit, and you can clear it at any time from the form.

Security and retention

We protect personal information with technical and organisational safeguards, and keep it only as long as needed for the purposes above and to meet legal record-keeping obligations.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you by calling 1300 513 652. If you are not satisfied with how we have handled a privacy matter, you can complain to us, and then to AFCA or the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992).